Payment and Delivery

In your online payments, the amount will be deducted from your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock problems, the money will be refunded to your credit card within 14 business days .

Delivery

We strive to deliver the products you have ordered on the same day. For products that take time to be delivered, the cargo delivery period is 3 business days as stated in the product details. In case of a possible delay in delivery, you will be informed.

In order for the product delivery to be carried out without any delay, please provide the address of your location as the delivery address during the day.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent by domestic cargo or PTT cargo company. After your orders are approved , they will be delivered to the Cargo company within 2 (two) business days at the latest.

You can discuss different delivery terms by consulting our customer representative. Also, cargo deliveries are only valid for Türkiye.

Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation on the payment page.

In case of any error at the specified address, the orderer will be contacted regarding the order that could not be delivered.

The validity of the e-mail address provided by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.

We are responsible not only to the customer but also to the bank whose credit card system we use for the delivery.

 

Please pay attention!

Open and check the packages that you think were damaged during shipment in front of the authorized person of the company you received the product from. If you think there is any damage to the product, do not accept the product after a report is drawn up with the cargo company.

Once the product is received, it is deemed that the cargo company has fully fulfilled its duty.

If the product is damaged: Please report the report you have prepared to polimetaplas@gmail.com as soon as possible.

If you complete these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us with our work on the product.